User Manual
Home » Customer Panel

Home Home Pre page Offline Message | Configuration Next page

Customer Panel


The use of customer chat client is fairly easy and straight.
1. Choose a department:

user_login

Before logging in, the customer will be required to enter his name, question and choose a department first so that the staff can classify the customer's intentions proactively.


2. Click the "Enter" button to wait in queue.

waiting window

Note: the customer will receive message informing him or her how many others are in waiting before him or her. This feature will help to relief your customers anxieties. Its effect is shown as the following picture.

3. Wait for the answer of an operator.


4. If no staff is available, customer may click the "Send mail"  to mail an offline message

send_mail

Notes: If you are a new customer, please check the "New Customer" checkbox and enter your username before you send the mail. For a regular one, you'd better both enter your username and password. After you doing this, then click the "Send mail" button, the following picture will appear. 

send_message

5. When a staff accepts the request, the customer will be informed of the good news and the text input area will be enabled.

6. Operator begins answering question.

7. Rate an operator on his/her service

Once the conversation is finished, the customer can rate how helpful an operator is, from one star to five stars, in a stretchable rating panel. Click the small arrow at the right of the conversation window to stretch the rating panel.

One operator may transfer the chat to another operator. If operator A transferred one customer to operator B, the customer will get a notification and be aware of the process, too.

8. If a customer needs to send the support log to an email, he may press Mail.

Related links:


Home Home Pre page Offline Message | Configuration Next page

About Us | Contact us | Company Blog | Partnership | Affiliate | Forum | Privacy policy | Terms of Use | SiteMap | Links

Call Sales Now! USA 408-728-6398, UK +44-20-3286-1986, HK +852-8121-1988

Share 123 Flash Chat:

Copyright © TopCMM Software Limited 2001-2016 All Rights Reserved.

Powered by Greek-Chat.gr